Table of Contents
- 1What is responsible gaming?
- 2Our Core Principles
- 3Warning Signs
- 4Self-Assessment Test
- 5Limit Setting Tools
- 6Self-Exclusion System
- 7Minor Protection
- 8How to Get Support
- 9FAQs
Emergency Help
If you are struggling with a gaming problem, contact our support team at:
[email protected]
1. What is Responsible Gaming?
Responsible gaming means always treating gaming or betting as a form of entertainment — not as a source of income or a way to solve problems. At bajer, responsible gaming means knowing your limits, sticking to them, and keeping enjoyment the top priority at all times.
This is a critical issue in the world of online gaming. Millions of people enjoy online platforms every day, but without the right awareness, gaming can develop into a habit that negatively affects other areas of life. That is why bajer is always committed to educating its users about responsible gaming and providing the support they need.
The essence of responsible gaming is simple — you control the game, not the other way around. The moment you feel the game is controlling you, that is when it becomes a problem. bajer wants every member to play with a healthy mindset and enjoy the experience.
Please note: Responsible gaming does not mean stopping play — it means playing the right way, within the right limits, and with enjoyment.
2. bajer's Responsible Gaming Principles
Bajer upholds a set of core principles to foster a responsible gaming environment. These are not merely legal obligations — they reflect our genuine commitment to the well-being of every user.
- Age verification is mandatory: No one under the age of 18 is permitted to open an account on bajer. Age must be confirmed with valid identification at the time of registration.
- Setting a Deposit Limit: Users can set their own daily, weekly, and monthly deposit limits.
- Set a Loss Limit: Gaming will automatically stop once you reach a set loss amount — this feature can be activated upon user request.
- Session Timer: Setting a time limit for each gaming session helps you stay in control.
- Benefits of Self-Exclusion: If you feel you need a break, you can voluntarily suspend your account for a set period of time.
- Reality Check: Notifications are sent at regular intervals so you can keep track of how long you have been playing.
- Support organization information: Information on relevant organizations for professional support is always readily available.
bajer's responsible gaming policy is developed in line with international gaming council best practices and is updated on a regular basis.
3. Signs of Problem Gaming
Problem gaming typically develops gradually, and it can be difficult to recognize in yourself. The table below outlines signs across three levels — Early, Moderate, and Severe. If you or someone you know is showing these signs, it is important to take action right away.
| Level | Signs | Do |
|---|---|---|
| Early | Preoccupation with gaming, chasing losses to win back money | Set Limits, Take Breaks |
| Early | Hiding gaming from family or friends | Be Honest with Yourself |
| Moderate | Spending beyond your budget or gambling with borrowed money | Set a Deposit Limit |
| Moderate | Neglecting work, studies, or family responsibilities | Use the Session Timer |
| Severe | Anxiety, irritability, or distress when unable to play | Self-Exclude and Get Help |
| Severe | Inability to stop gaming despite repeated attempts | Seek Professional Help |
Warning: If you notice any serious warning signs listed above, stop gaming immediately and contact our support team.
4. Self-Assessment Test
Ask yourself the questions below. If you answer "yes" to more than three, consider using our responsible gaming tools or seeking professional support.
Ask Yourself
Do you find yourself thinking about gaming for long periods before sleep or during work?
Have you spent — or considered spending — more on gaming than your budget allows?
Have you played more to try to win back money you lost?
Have you hidden from family or friends how much you have been gaming?
Have you tried to cut back or stop gaming and failed more than once?
Do you feel restless or irritable when you are unable to play?
Has gaming caused problems with your work, studies, or family relationships?
Please note: This assessment is not a medical diagnosis. If you have concerns, please speak with a professional counselor. Seeking help is a sign of strength, not weakness.
5. Limit Setting Tools
Bajer's responsible gaming tools help you stay in control. They are completely free and easy to access directly from your account settings.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once set, decreases take effect immediately, while increases come into effect after 7 days.
Loss Limit
Gaming will automatically pause once you reach a set loss threshold. This tool is highly effective for keeping financial losses under control.
Session Timer
Set a time limit for each gaming session. When the time is up, you will receive an automatic alert and have the option to exit the game.
Bet Limit
Set a maximum amount per bet to protect yourself from sudden large losses. Smaller bets are always the safer choice.
Cooling-Off Break
Take a voluntary gaming break lasting anywhere from 24 hours to 30 days. You will not be able to log in to your account during the break.
Reality Check
Notifications are sent at set intervals to let you know how long you have been playing, helping you stay aware.
6. Self-Exclusion
Self-exclusion is an important tool that allows users to voluntarily suspend or permanently close their account. If you feel that gaming is having a negative impact on your life, self-exclusion can be an effective step to take.
Bajer offers three self-exclusion options — short-term (1 to 6 months), long-term (6 months to 5 years), and permanent exclusion. Once self-exclusion is active, it cannot be reversed before the chosen period has ended.
While self-exclusion is active, no deposits will be accepted into your account and you will not be able to access gaming services. Any balance remaining in your account can be withdrawn upon request.
Open Account Settings
Log in and go to the "Responsible Gaming" section.
Select a duration
Short-term, long-term, or permanent — choose whatever works for you.
Confirm
Self-exclusion will take effect immediately upon identity verification.
Emergency Support: Attempting to game through another account or identity during a self-exclusion period is a violation of our policy. If you find yourself in this situation, please seek professional help.
7. Minor Protection
Bajer strictly prohibits gaming by anyone under the age of 18. Submitting accurate age and identity documents at registration is mandatory. Any account found to have been used by a minor will be suspended immediately.
Tips for parents and guardians: Take steps to ensure your children or younger family members cannot access online gaming sites.
- Use parental control software — Tools like Net Nanny, Qustodio, or Google Family Link help monitor and control children's online activity.
- Enable browser parental controls — All modern browsers offer built-in content filters to restrict age-inappropriate material.
- Keep your account details private — Never share your password or login credentials where children can access them.
- Have an open conversation with your child — Raise awareness about the risks of online gaming.
If you suspect someone else is using your account, change your password immediately and notify our support team.
8. How to Get Support
If you feel gaming is causing problems in your life, you do not have to face it alone. bajer is always ready to help. Our support team is available 24/7 and handles all matters with complete confidentiality.
Asking for help is not a sign of weakness — it takes courage to make the right decision for yourself and your family. bajer wants every member to live a healthy, happy, and responsible life.
Our trained support agents are available via 24/7 live chat to assist you. Completely confidential.
Write to us at [email protected]. You will receive a response within 24 hours.
We can help arrange for you to speak with a specialist in gaming addiction.
If a family member is struggling, you are welcome to reach out to us on their behalf.
What makes bajer's responsible gaming different?
We go beyond simply following the rules — we genuinely care about your well-being. Our responsible gaming approach combines industry best practices with a human touch.
Easily Accessible Protection Tools
From setting limits to self-exclusion, all tools are accessible directly from your account settings in just a few clicks. No complicated process required.
Complete Confidentiality
No information about seeking help or self-exclusion is shared with any third party. Your privacy is fully protected.
Instant Activation
Limit and self-exclusion requests take effect immediately. No waiting period, no delays.
Gaming History Tracking
You can view your complete gaming activity history — including time played and total wins or losses.
Awareness Information
Regular gaming awareness tips, newsletters, and educational resources are provided to help you make informed decisions at all times.
Following International Standards
Our responsible gaming policy is developed in line with international standards set by GamCare and Gambling Therapy.